Sonabaji's Privacy Policy —
Your Data, Your Control

When you create or use an account on Sonabaji, certain information is collected from you. This data falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Information You Provide Directly

During registration, the information you provide includes your full name, mobile number, email address, and date of birth. A photo of your National ID or passport may also be collected for KYC verification. Your mobile banking number (bKash, Nagad, Rocket) is used solely for transaction purposes.

Automatically Collected Information

When you use the Sonabaji website or app, certain technical information is recorded automatically. This includes your IP address, browser type, device model, operating system, and details about which pages you visited and how long you spent on them.

Sonabaji collects your information only for specific purposes — never for unnecessary or undisclosed use. Below, we clearly explain exactly why your data is used.

• Account Management: Your information is needed for login, password resets, security verification, and related account actions.
• Transaction Processing: Your mobile number and financial details are used to ensure funds are sent to the correct account during deposits and withdrawals.
• Customer Support: If you ever run into an issue, our support team can use your account information to assist you quickly.
• Fraud Prevention: IP address and device information are used to detect multiple accounts or suspicious activity.
• Legal Obligation: Certain information may be provided to government or legal authorities in response to a lawful request.
• Service Improvement: Sonabaji analyzes which parts of the site get the most traffic to build a better experience for users.
• Promotional Communications: If you opt in, we may send you SMS or email notifications about bonuses and offers. You can unsubscribe at any time.

Sonabaji may share your personal information with third parties in limited, specific circumstances. In every case, the purpose is clearly defined and controlled.

Who Your Data May Be Shared With

• Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Services: Documents may be shared with licensed third-party services for identity verification purposes.
• Legal Authorities: Certain information may be disclosed in response to a court order or a lawful request from a government authority.
• Technology Partners: Technology service providers that assist with site security and operations may have limited access to certain data, and are bound by confidentiality agreements.

Sonabaji uses cookies on its website and app. Cookies are small data files stored in your browser or device that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: These are necessary to maintain your login session and keep the site functioning properly. Disabling them may cause parts of the site to not work as intended.
• Performance Cookies: This data is used to analyze which pages are visited most and how site loading times are performing.
• Functional Cookies: These cookies are used to remember your language preference and login state.

You can manage cookies through your browser settings. However, disabling certain cookies may affect how some Sonabaji features function.

Sonabaji believes you should have full control over your own data. That's why we provide you with the following rights:

• Right to Access: You can request to see all the information Sonabaji holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to Erasure: Once your account is closed, you may request deletion of your personal data within a specified period. However, certain information may need to be retained for legal compliance reasons.
• Right to Opt Out of Promotional Messages: You can opt out of SMS or email marketing at any time.
• Right to Lodge a Complaint: If you believe your information is not being used properly, you can file a complaint with our support team.

Sonabaji applies multiple layers of security to protect your data — not just technical safeguards, but administrative and physical security measures as well.

• SSL/TLS Encryption: All communications on the site are encrypted with 256-bit SSL.
• Two-Factor Authentication: OTP verification is enabled for an extra layer of security at login.
• Data Backup: Regular backups are maintained to ensure no data is lost in the event of a technical issue.
• Access Control: Only authorized Sonabaji staff can access data on a need-to-know basis.
• Security Audit: System security is regularly tested through third-party audits.

Keep in mind, though, that no organization can guarantee 100% security on the internet. That's why it's important to keep your account password strong and never share it with anyone.

Sonabaji strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors. Age verification is in place at registration, and any suspicious accounts are suspended immediately.

Sonabaji reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or SMS. The date of the latest update will always be clearly displayed at the top of this page.

Continuing to use the platform after a new policy takes effect will be considered your acceptance of the updated terms. So when you receive a change notification, it's worth taking a moment to review this page.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us directly. Sonabaji's data protection team takes every message seriously.

• Email: support@sonabaji.com
• Response Time: Usually within 24–72 hours
• Live Chat: Available on the platform after login

When submitting a request to delete or correct your data, including your account ID and registered mobile number will help speed up the process.